Returns Policy
A short practical guide. The legal terms are in the Terms of Sale:https://swimbuy.ee/terms-of-sale
If there is a conflict, the law and the Terms of Sale apply.
1. 14-day right of withdrawal
If you buy as a consumer, you may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.
Email us: info@swimbuy.ee
Include: your order number, name, and that you wish to return the goods / withdraw from the contract.
2. How to return (steps)
1) Email info@swimbuy.ee
2) Wait for our return instructions
3) Ship the goods back within 14 days after notifying us
4) We recommend tracked shipping — the goods remain your responsibility until they reach us
3. Condition of returned goods
Returned goods must be:
- unused and in saleable condition
- complete (including accessories that were part of the set)
- free of signs of use, damage or alteration
You may inspect products as you would in a physical store (to understand their nature and characteristics). If an item has been used beyond reasonable inspection, we may reduce the refund to the extent allowed by law.
Hygiene accessories (e.g. earplugs, nose clips and similar items) opened after delivery may not be returnable.
4. Exchanges
An exchange (e.g. for another size, colour or product) is possible remotely if we agree by email.
Email info@swimbuy.ee and describe what you want. The method of exchange (e.g. sending a replacement after the return is received, simultaneous shipment, or settling any price difference) is agreed in the correspondence.
5. Faulty or incorrect goods
If goods are defective, damaged or incorrect:
- email info@swimbuy.ee as soon as possible
- include the order number, a description and photos if possible
If the issue is confirmed, we will offer a replacement, repair or refund. We cover return shipping costs.
6. Who pays for return shipping
- Withdrawal / return at your request — the buyer
- Our error or defective goods — SwimBuy
7. Refunds
After we receive and inspect the goods, we refund to the same account used for payment (unless otherwise agreed) within 14 days. We may wait until the goods are received or you provide proof of shipment.
If you return the entire order, we also refund the standard delivery cost in accordance with the Terms of Sale / consumer protection law.
8. Contact
SwimBuy OÜ
Registry code: 17502378
Not VAT-registered (no KMKR)
Email: info@swimbuy.ee
We will send the return address and detailed instructions by email after you notify us.